Refund policy

We offer a 30-day return window, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition you received it: unused, with all tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at sales@thermotip.se. Please note that returns must be sent to:

Sikvägen 3
792 50 Mora
SWEDEN

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always reach us at sales@thermotip.se

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishables (e.g., food, flowers or plants), custom products (e.g., special orders or personalized items), and self-care/beauty products. We also do not accept returns for hazardous materials, flammable liquids, or gases.
If you have questions about a specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is approved, purchase the new item separately.

14-Day EU Right of Withdrawal

For goods delivered within the EU, you have the right to withdraw from or return your order within 14 days, without giving any reason. As above, the item must be in the same condition you received it: unused, with all tags, and in the original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at sales@thermotip.se.