Privacy Policy

This privacy policy describes how thermotip.se (the website, we) collects, uses, and shares your personal data when you visit our website, use our services, make purchases via thermotip.se, or otherwise interact with us regarding the website (collectively referred to as the services). The terms “you” and “your” refer to you as a user of the services, whether you are a customer, visitor, or any other person whose data is processed under this privacy policy.

We encourage you to read this privacy policy carefully.

Changes to the Privacy Policy
We may update this privacy policy from time to time to align with new practices, legal requirements, or technical changes. The latest version will always be published on our website, with the “Last Updated” date clearly indicated. Additional actions may be taken as required by applicable law.

How We Collect and Use Personal Data
To provide our services, we collect your personal data from various sources. The data we collect and how we use it depend on your interactions with us.

Personal Data We Collect

Data we collect directly from you:

• Contact information: Name, address, phone number, and email address.
• Order information: Information related to your orders, such as billing address, delivery address, and payment confirmation.
• Account information: Username, password, and security questions.
• Customer support information: Information you provide when contacting our customer service.

Data we collect about your usage:

• Usage data: Automatically collected information about your interaction with the website, such as IP address, browser type, and activity logs.

Data from third parties:
We may receive information from service providers managing payments, delivery, analytics, and other support functions.

How We Use Your Personal Data
We use the collected data for the following purposes:

• Providing products and services: Processing orders, delivering products, and managing customer accounts.
• Marketing and advertising: Sending offers, advertisements, and other marketing communications tailored to your preferences.
• Fraud prevention and security: Identifying and preventing fraudulent or harmful activities.
• Service improvement: Enhancing our products and your user experience.

Cookies
We use cookies to optimize our website and your experience. For more information, please visit our cookie policy page. You can adjust your cookie settings in your browser, but some features of the website may be affected.

Sharing Personal Data
We may share your personal data with:

• Service providers: For payments, deliveries, analytics, and customer support.
• Marketing partners: To execute marketing campaigns.
• Third parties with your consent: For instance, when you request a specific service.

We do not sell your personal data and process it in accordance with applicable data protection laws.

Data Security and Storage
We employ technical and organizational measures to protect your data. However, no method is entirely secure. Your data is retained only as long as necessary for the purposes stated in this policy.

Your Rights
Depending on your residency, you may have the right to:

• Request access to the personal data we hold about you.
• Request the deletion or correction of your data.
• Restrict or object to our processing of your data.
• Request data portability.

To exercise these rights, please contact us using the details below.

Contact
If you have questions about our privacy policy or wish to exercise your rights, please contact us at:

Email: sales@thermotip.se
Address: Sikvägen 3, 792 50 Mora, Sweden

For applicable data protection laws, thermotip.se is the data controller of your information.